Ensimmäinen käyttäjäkokemuksen teemaryhmän kokoontuminen (UX SIG)

SIGCHI Finland ry:n jäsenkyselyssä toivottiin teemaryhmiä (SIG), erityisesti käyttäjäkokemuksesta. Jäsenet toivoivat myös vierailevia puhujia. Tässä tapahtumassa nämä toiveet toteutuvat, tervetuloa!

SIGCHI Finland organizes the first meeting of UX SIG in Helsinki on September 1st. Since we have a foreign guest speaker, the event will be in English. The event is open for everyone registered and free of charge.

Wednesday September 1st, 2010

Helsinki, Nokia Ruoholahti, Itämerenkatu 11-13

Agenda:
14:00 Opening and introduction to UX SIG; Status of UX definition work - Virpi Roto, Nokia Research Center, Helsinki
14:30 Measuring mobile experiences – or, the memory of them? Evan Karapanos, Eindhoven University of Technology, The Netherlands
16:00 Discussion about future UX SIG activities
16:30 End of the event

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Evangelos Karapanos is a post-doctoral researcher at Eindhoven University of Technology. He received his PhD title with cum laude from the same university on the topic "Quantifying Diversity in User Experience". His research interests lie on research methods for user experience evaluation. He has been a visiting researcher at Philips Research, Philips Consumer Lifestyle and the HCI Institute of Carnegie Mellon University. ekarapanos.com

Measuring mobile experiences – or, the memory of them?

User experience is increasingly becoming central to design activity. Designers and engineers strive for experiential design goals, such as enhancing feelings of connectedness across family members, and consequently use experiential metrics in the evaluation of products and services. But can we measure experience in a valid and reliable manner? Research in Psychology suggests that experiences can only be measured at the time of their occurrence. Once they have ended, experiential information does not exist; it can only be reconstructed from contextual cues. In this talk I will highlight the relation between memory and experience and its implications for the evaluation of products and services, in particular mobile and pervasive ones. I will describe techniques aimed for measuring experiences in a valid and reliable way such as the Experience Sampling Method (ESM) and the Day Reconstruction Method (DRM). I will take the view that memories of experiences are sometimes more interesting and relevant that the actual experiences, and I will illustrate iScale, a tool that uses sketching in assisting users in reconstructing their experiences with a product, and thus uses human memory as a source of longitudinal HCI data.

Relevant publications

Karapanos, E., Martens, J., & Hassenzahl, M. (2009). Reconstructing Experiences through Sketching. (submitted) ACM TOCHI. Available as a pre-print from http://arxiv.org/abs/0912.5343.

Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J. (2009). User experience over time: an initial framework. In CHI '09: Proceedings of the 27th international conference on Human factors in computing systems (pp. 729-738). New York, NY, USA: ACM. http://doi.acm.org/10.1145/1518701.1518814

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SPECIAL THANKS TO PUX SUMMER SCHOOL, ORGANIZED BY UCIT AND TUT, FOR INVITING THE SPEAKER TO FINLAND!